Extended Opening Hours

Following the Department of Health initiative to extend the opneing hours of General Practice , we have conducted our own practice survey to enable us to make an infomred decision for our patients.

The results of the survey indicated that  those patients who had difficulty attending during our normal core hours of 8.00-6.30pm, the preference would be to see a usual Doctor of this practice on a week night.

From 7th April we now open on Monday evening until 9pm, for pre-booked appointments only to enable working patients, patients who need carers to bring them, where there carer may be working etc. We do not provide an emergency clinic during this time.

Please note for Security , on a Monday evening we have a 'closed door' policy, and will only admit patinets who have a agreed pre-booked appointment time.   If you have no appointment then you will not be able to access the practice.   If you need to see a Doctor before we re-open at 8am the next monring , then you can ring the practice number and you will be diverted to the Out of Hours provider as previously.  

Telephone Appointments

We offer telephone appointments, these can be booked with a Doctor or Nurse. These appointment are suitable when you wish to consult with the clinicain without the need of an examination.

Booked ahead appoointments

We offer booked ahead appointments for up to 2 weeks in advance to assist in work planning or for arranging a carer to bring you to the  surgery.

Online booking for appointments

This will go live in April 2010 via EMIS Access, this enables you to book and/or cancel your appointment safely over the internet or via digital television. If you would like to use this service then you will need a PIN activation code which you can get from the practice, with instructions for use.Click on the link https://www.emisaccess.co.uk or www.patient.co.uk

Advanced Access Appointments

How to make an appointment:- Telephone lines to the practice open at 8.00 am. When you ring for an appointment we will endeavour to offer you one within 48 hours with a Health Care Professional. Appointments are available from 08.30 until 5.50pm each day.

Appointments can only be booked ahead by a:- 

• Doctor, when you see him/her
• Practice Nurses 
• Receptionist at doctor’s request 
• Telephone Consultations

When you telephone for an appointment, to ensure continuity of care, you will be asked by the call taker which doctor you normally see. The call taker will endeavour to make the appointment with the same doctor, however , if the request is for an URGENT appointment it will be made with the first available doctor.

If you would like a telephone appointment with the doctor or nurse please request this when making an appointment with the call taker.

We will faciliate patients to book ahead where possible to assist with work/home commitments and those who require assistance from carers and family members

Boundary House is a training practice for GP registrars and Medical Students.  Part of that training may include video consultations with patients.  If you agree to be videod, you will be asked prior to your consultation to complete a consent form.