Privacy policy

The Practice Data Protection Officer is Paul Coudrey at PCIG Consulting Limited. Any queries regarding Data Protection issues should be addressed to him at: –

Email: [email protected]

Postal:

PCIG Consulting Limited
7 Westacre Drive
Quarry Bank
Dudley
West Midlands
DY5 2EE

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Cookies allow a website to recognise a user’s device.

Some cookies help websites to remember choices you make (e.g. which language you prefer if you use the Google Translate feature). Analytical cookies are to help us measure the number of visitors to a website. The two types we use are ‘Session’ and ‘Persistent’ cookies. Some cookies are temporary and disappear when you close your web browser, others may remain on your computer for a set period of time.

We do not knowingly collect or intend to collect any personal information about you using cookies. We do not share your personal information with anyone.

What can I do to manage cookies on my devices?

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If you are concerned about cookies and would like to ask further questions please do not hesitate to write to our website developers – [email protected]

Call Recording

Calls to and from the surgery are recorded and processed in accordance with the General Data Protection Regulation 2016 and the Data Protection Act 2018, calls are recorded for monitoring, training and dispute resolution purposes.

The purpose of call recording is to provide an exact record of the call which will:

Protect the interests of both parties;
Help improve Practice performance and best practice;
Help protect Practice staff from abusive or nuisance calls;
Establish the facts in the event of a complaint either by a patient or a member of staff and so assist in re-solving it;
Establish the facts and assist in the resolution of any medico-legal claims made against the practice or its clinicians;
A call recording may also be used as evidence in the event that an employee’s telephone conduct is deemed unacceptable. In this situation the recording will be made available to the employee’s manager, to be investigated as per the Practice Disciplinary Policy

For further information please contact the surgery.